Assignment name:

Zambia Gallup World Poll

 

Approx. value of the contract (in current US$):

US $ 44,000

 

 

Country:  Zambia

Location within country: Throughout Zambia

 

Duration of assignment (months): 3

 

 

 

Name of Client: Gallup World Polls, Forcier Consulting

 

Total No. of staff-months of the assignment: 19.3

 

 

Contact Person, Title/Designation, Tel. No./Address:

 

Amy Faulkner, Senior Director of Contracts & Compliance (Forcier’s Contractual Representative);  Email: [email protected]

 

 

Start date (month/year): August 2020

Completion date (month/year): November 2020

 

No. of professional staff-months provided by your consulting firm/organization or your sub consultants: 19.3

 

 

Name of associated Consultants, if any: N/A

 

 

 

Name of senior professional staff of your consulting firm/organization involved and designation and/or functions performed (e.g. Project Director/Coordinator, Team Leader):

Prof. Gelson Tembo – Survey Coordinator/Principal Investigator (PI);

Chisangu Matome – Data and Field Manager

 

Description of Project:

World Poll Zambia was Palm Associates’ in-country data-collection contribution to Gallup’s World Poll—a global, standardized survey program launched in 2005 to produce nationally comparable public-opinion and wellbeing statistics that are widely used by governments, donors, and researchers to track changes in living conditions and perceptions over time. In Zambia, the assignment was implemented as a 2020 multi-wave CATI study designed to provide repeated snapshots rather than a single one-off measurement: Palm completed four survey waves, each with 1,000 interviews (about 25 minutes per interview), conducted nationwide and administered in English, Bemba, Lozi, Tonga, and Nyanja, with wave-by-wave delivery of datasets for integration into Gallup’s global reporting system. As with the broader World Poll, the Zambia study’s core intent was to capture people’s views, feelings, and behaviors on major issues—such as wellbeing and other priority social and economic indicators—using consistent questions that enable trend analysis within Zambia and comparison with other countries.

 

Description of actual services provided by your staff within the assignment:

Under Subcontract SC102 (World Poll Zambia), Palm Associates’ responsibilities were to conduct four waves of Computer Assisted Telephone Interviews (CATI)—1,000 interviews per wave (approximately 25 minutes each) in English, Bemba, Lozi, Tonga, and Nyanja—by mobilizing the required Computer Assisted Telephonic Interviews (CATI) field team (15 enumerators and team supervisors), maintaining daily communication with Forcier’s point of contact, and delivering both the raw and cleaned CATI datasets after each wave. Palm was also required to implement robust quality control (and respond promptly to Forcier’s data-quality queries) and to comply with strict data security and retention requirements, including using secure file transfer, encrypting and password-protecting files shared with field teams, controlling third-party access, securely retaining questionnaires/tracking sheets/data for 12 months after final delivery, and then securely destroying all paper and digital materials.